Refund Policy

Overview

At HiBoltz, we want you to be completely satisfied with your eSIM purchase. This policy outlines the conditions under which refunds may be issued for our eSIM data plans.

eSIM Profile with Preloaded Plan (Website Purchase)

The refund of your preloaded eSIM profile is only possible if you have not scanned the QR code received by email after your purchase. If you have already scanned the received QR code, your refund request will be denied.

Note: The preloaded eSIM data plans in the form of QR codes remain valid for 6 months from the date of purchase.

Carrier-Locked Devices

Refunds for "carrier-locked" devices (or "eSIM-locked") are not possible. It is mentioned in the data plan description in the 'How to use' section that you need to ensure that your device is carrier-unlocked.

If your phone is carrier-locked, please note that you can contact the operator from whom you purchased your device and request it to be "unlocked" (you just need to provide its IMEI, which can be found in the settings).

Account Recharges (HiBoltz App)

If you have recharged your existing HiBoltz account, the purchased data plans cannot be refunded if you have started using the service.

Technical Issues

In case of proven technical issues to activate the Services due to HiBoltz, a refund is available starting from the occurrence of the problem. The replacement of data plans or their transfer to other HiBoltz accounts is not possible.

How to Request a Refund

To initiate a refund request:

• Contact our customer service team using the online form or email
• Attach the payment ticket (or payment confirmation)
• Submit within 14 business days from the date of purchase (or the occurrence of the technical issue)

Upon receipt, you will receive an acknowledgment of your request, and the refund will be processed within 10 business days through the original payment method used during the purchase.

Contact Us

If you have any questions about our refund policy, please contact us at support@hiboltz.com.